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Customer Service |
ORDER INFORMATION
Orders can be placed on our website, 24 hours a day, 7 days a week. If you have any questions, please contact us via email at orders@sandissoapscents.com
ORDER PROCESSING
Most of our items are made to order. Please allow 2-4 days business days for us to complete your order and carefully package and ship. If we have all of your items on hand, then your order will ship sooner.
SHIPPING
To keep shipping simple, we use USPS Priority Mail. If we feel the shipping cost would be less expensive we will ship UPS and adjust your cost. For orders 10 lbs. and under, usually USPS Priority is the best way to go. If we have a question on shipping, we will contact you. We automatically include Delivery Confirmation, but if you choose to add insurance, the cost is $1.35 for orders under $50 and $2.30 for orders up to $100. Depending on your location, you can expect your products to be delivered USPS Priority Mail within 2-4 days after shipping.
PLEASE NOTE: IF YOU ARE OVERCHARGED MORE THEN $2 ON YOUR SHIPPING VIA THE AUTOMATIC CALCULATION OF MY SHOPPING CART, YOU WILL RECEIVE A CREDIT BACK TO YOUR PAYPAL ACCOUNT - SORRY FOR ANY INCONVENIENCE. IT IS VERY HARD TO CHARGE EXACT SHIPPING DUE TO THE LARGE VARIETY OF WEIGHTS & SIZES, WE DO USE FLAT RATE PRIORITY WHENEVER POSSIBLE TO SAVE YOU ON SHIPPING. THANK YOU!.
INTERNATIONAL SHIPPING
We do limited shipping to other countries outside the US. If you are interested in placing an order and are in a country other then the US. Please send me a list of what products you are interested in and where you are located and I will contact you regarding shipping. Our shopping cart can not calculate international shipping but we will calculate actual shipping. We reserve the right to not allow orders from certain countries so please state location when writing to orders@sandissoapscents.com
PAYMENTS
We prefer payments by Paypal. PayPal now accepts credit card payments even if you do not have a PayPal account. We find PayPal to be the easiest, most direct way to accept and process your payment quickly. Visit www.paypal.com for more information. We do accept check or money order. All products will made after your check clears our bank, usually within 7-10 days and will be shipped after that. Any check returned will incur a $30.00 processing fee.
SALES TAX
Michigan residents will be charged 6% sales tax on their order.
RETURNS
Due to the nature of our business, we do not accept returns. If your product was damanged in shipping, please contact us immediately. Please keep in mind that our products are produced by hand and due to this unique quality and process, variations in color, size and shape may occur.
SAMPLES
With every order placed we like to include samples in your box. If there is a specific fragrance you are wanting to try, please include that information on the special instruction section on the order page. We do our best to provide the scent you would like if we have those samples on hand, if not we will substitute it with a sample of our choice. Feel free to list a few choices in case we may not have your first choice scent available in a sample at the moment.
WHOLESALE
If you are a retailer interested in carrying Sandi's Soap Scents products, please email us for further information.
CONTACT INFORMATION
Please write us at: Sandi's Soap Scents, 13836 Monarch Drive, South Lyon, MI 48178
email: orders@sandissoapscents.com
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